FAQs | Most Common Questions About Derby Dental Lab

Frequently Asked Questions

What regions and cities does Derby Dental Lab serve?

We serve the following areas:
‍Kentucky, Alabama, Arizona, California, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Louisiana, Maryland, Michigan, Missouri, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia

What dental lab services does Derby Dental Lab provide?

We provide dental crowns and bridges, dental implant solutions, partial dentures, full dentures, partial frameworks, bite splints, orthodontics, aligners, and more.

What tools are available for case submission and tracking?

We provide a user-friendly customer portal app that allows you to easily upload patient STL files. Through this portal, you can monitor the progress of your cases, order supplies, request pickups, generate UPS labels, and communicate with us in real-time.

Who will be my dedicated contact person?

Your partnership with us begins with a dedicated Customer Service Representative who will be your primary point of contact for any questions or needs. Additionally, our Customer Success Coordinator is available for further support, ensuring you always have access to assistance.

How does Derby Dental communicate about cases?

We prioritize clear communication and will reach out to you via phone, our customer portal, or text message through our direct messaging software, Medalia. You can easily connect with a real person in our lab for any inquiries or updates.

What is your turnaround time for cases?

Our average turnaround times are designed to meet your practice's needs efficiently. We also offer express options for urgent cases, ensuring timely delivery without compromising quality.

Do you offer chairside assistance for special cases?

Absolutely! We provide on-site surgical solutions offering education, consulting, and hands-on assistance during conversion surgeries to ensure the best outcomes for your patients.

What is Derby Dental’s turnaround time for repair and reline products?

We offer same-day service for repair and reline products on a first-come, first-served basis, allowing you to address your patients' needs promptly.

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